Frequently Asked Questions

No. Hire Car is a discovery platform. You do not pay any booking fees to us. All payments, deposits, and rental agreements are handled directly by the rental operator you choose.

Yes. Every vendor on our platform must pass our verification process. We check their Australian Business Number (ABN) and business details before they are allowed to list vehicles on the marketplace.

Cancellation policies are set by each individual rental operator. When you make a booking, the vendor will provide their specific cancellation terms. You will need to contact the vendor directly to cancel or modify your reservation.

Insurance coverage varies by vendor. While basic coverage is typically included by law, excess amounts and optional coverages depend on the operator's specific policies. Always confirm insurance details directly with the vendor before finalizing your booking.

We offer tiered subscription plans based on the size of your fleet, starting at just $49/month. We do not charge commissions on your bookings. You keep 100% of your rental revenue. Check our Pricing page for more details.

When a customer enquires about your vehicle, you will receive an instant email notification. You can also view and respond to all leads directly in your Vendor Dashboard. Customers can optionally contact you via Phone or WhatsApp if you provide those details.

After you complete the onboarding process and submit your ABN, our team reviews your application. Approval typically takes less than 24 hours during business days.

Yes, our Pro and Enterprise plans include bulk upload capabilities and API access, allowing you to sync your fleet inventory directly with our platform.